Handling partial refunds in a NFe with multiple items

[stefan]

Hello there!

I represent a US company now operating in Brazil and I am slowly figuring out the Brazil tax system

I run a marketplace mobile app where seller might sell a “bundle” of items to a buyer so for the moment I generate a Nota Fiscal with all the items of a bundle listed inside for my sellers using the Nuvem Fiscal API.

In my app, seller might cancel/refund the sale of particular items from a bundle due to various reasons (usually 24 hours after the issuance of the original NFe).

I was wondering how I can handle this with the API, from what I understand, I can like create some “refund NFe” but I am unsure on how exactly this works with Nuvem Fiscal. Noting that I usually can’t cancel then re-issue an NFe because these scenarios happen 24 hours after the original issuance.

Many thanks !

[suporte543 (Suporte)]

As far as I know you can’t cancel only an item of Nota Fiscal, only the full one. And you can’t cancel a Nota Fiscal after 24h at all.

I believe you have to create another Nota Fiscal for receiving the returned item, a specific Nota Fiscal targeted for “returning”. You have to check your company tax accountant to learn the legal process for “cancelling” an item.

Nevertheless the process, you will have the proper endpoints in Nuvem Fiscal API to do that.